PURPOSE
To provide overall guidance and direction to anyone engaged or involved in the efforts of OOTW.

REPRESENTING OOTW
Representatives are asked to NOT contact organizations or individuals on behalf of the OOTW unless the Board of Directors gives them express direction to do so. Representatives are authorized to act as specifically indicated within their job descriptions.

CONFIDENTIALITY
Representatives are responsible for maintaining the confidentiality of all proprietary or privileged information to which they are exposed while serving as an OOTW representatives, whether this information involves a single staff, volunteer, client, other person, or OOTW business. Failure to maintain confidentiality may result in termination of the representative's relationship with OOTW.

OWNERSHIP ISSUES
Upon submission, donations made by or obtained by OOTW representatives on behalf of OOTW becomes the property of OOTW and any material produced by representatives for OOTW, including graphics materials, web page designs, narratives, research, etc., becomes the property of OOTW. Representatives may be recognized for their contributions as appropriate.

CONTACTING
OOTW representatives will not share contact or other personal information about OOTW representatives, donors or applicants without the express consent of all parties involved.

SERVICE AT THE DISCRETION OF THE ORGANIZATION
OOTW accepts the service of all representatives with the understanding that such service is at the sole discretion of the organization. Representatives agree that OOTW may at any time, for whatever reason, decide to terminate the representative relationship with the organization.

ENDING YOUR REPRESENTATIVE ROLE
If you choose to remove yourself from our list of active representatives, we would appreciate notification in person, by phone, or via e-mail.

OOTW representatives are expected to:

• Represent OOTW with professionalism, dignity and pride, and be responsible for being courteous, respectful, and with being a positive role model. Display respect and courtesy for other OOTW representatives, event participants, visitors, applicants and OOTW property. Provide a safe environment by not harming anyone in any way, whether through discrimination, sexual harassment, physical force, verbal or mental abuse, neglect, or other harmful actions.
• Follow through and complete accepted tasks. Be honest with regards to what you say and what you can realistically commit to.
• Be Available. Check your e-mails regularly and answer them promptly even if it's "I'll get back to you.".
• Respect the privacy of persons served by the organization and hold in confidence sensitive, private and personal information.
• Keep OOTW informed of progress, concerns and problems within the program(s) in which the representatives participates.
• Keep personal opinions and actions separate from those made as a representative of this organization. When making decisions concerning OOTW, you must do so based only on the best interests of OOTW. If you have a situation that might constitute or lead to a conflict of interest or might be perceived as a conflict of interest, notify the Board of Directors immediately
• Ask for help, when unsure. Nobody knows everything and nobody is expected to be perfect. Asking questions avoids many problems down the road and so questions are encouraged. Those who are asked should be responsive and helpful.   
• Avoid conduct, both on and off duty that would jeopardize the organizations effectiveness.
• Respect and follow OOTW's policies, Code of Conduct and program expectations.

OOTW representatives are expected NOT to:

• Use vulgar or inappropriate language.
• Solicit gratuities, gifts or bequests for personal or professional benefit.
• Use or be under the influence of illegal drugs.
• Be under the influence of alcohol or consume tobacco at OOTW events.
• Discriminate on the basis of race, color, religion, sex, age, national origin, marital status or disability, or sexual orientation.